Only regular priced items may be refunded, unfortunately pre-order and sale items cannot be refunded. If you receive a defective item, please contact us at hello@getprotekk.com with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
*Please Note: We handle return/refund requests on a case by case basis, we will do whatever we can to make sure your experience with our company is satisfactory. Please email us at hello@getprotekk.com to discuss your return/refund request and we will work with you.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Extended warranties
To complete your return, we require a receipt or proof of purchase (Order number, first & last name on file, order status screenshot, etc.).
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
